Investing in Data and Technology: Introducing our online Case Management System
As part of our efforts to streamline our processes and improve our service level through our network of community-based monitors (CBMs), we've made investments in building digital capacity and leveraging technology to transform how we operate and serve our constituents.
Over the years, GRA has been working with Community-Based Monitors (CBMs) to track, document, address and report human and resource rights issues related to oil, gas, and mining. In some instances, CBMs mediate and address identified issues. In other cases, some of the issues are referred to different partners for redress. The CBMs also initiate actions to ensure that government and private sector entities address emerging community interests and concerns amidst the ongoing oil, gas, and mining developments. CBMs provide updates on their activities and human rights trends in their respective communities to GRA and other relevant partners every month. The information provided by CBMs is crucial in GRA's and local government’s planning and ensures that GRA addresses real issues that affect the target communities.
We have recently invested in an online Case Management System. We are presently working with our developers to train the entire GRA team on how to use the tool to its fullest potential and help the team get to grips with the processes and functions available on the online platform.
Every month, GRA will update the Case Management System with data from target communities, and extracts shall be generated to inform ongoing planning, implementation, and reporting. The system will also allow CBMs who have access to the internet to input identified cases directly. All cases entered shall be verified, followed up, or escalated to relevant stakeholders through different platforms and engagements to ensure a successful resolution.
We are pushing to have our CBMs adopt the online CMS tool. We hope that this will enhance operational efficiency, make the workflow much smoother and more efficient for all of us since it will allow us to efficiently collect data and use the data to refine the design and implementation of our strategies and programs.
Improvements in data quality allow us to augment business performance with actionable and relevant data. And will ensure that we can leverage the data to make timely, make informed programmatic decisions, and tell evidence-based stories of our impact.